Checkin was horrible, worst ever because of extra process required by Bermuda. Also, cancelation of Norfolk port stop was disappointing. Arriving in Bermuda at night was a waste. Bermuda shuts everything down at 5 pm.
The new ship was fantastic, like the new layout and food service system. However, they need the Cruise director and his staff replaced. They were absent. One good show and one great band, otherwise entertainment was a dud.
Great rating was for all the good things they did with this great ship.