I found Norwegian to be a middle grade cruise line. From embarkation to return to home port overhead announcements could not be heard, staff was mostly nice—some were not. A notice in the daily newsletter stated “no saving seats” for the National Parks presentation, indeed people placed; gloves,hats,scarves,jackets etc hogging the entire front rows in Observation Lounge. When the management ignored all of this, and the elderly were having to stand or seat below their knee level I had to say something, so I approached a lady in uniform who said she was mgmt, I asked what she was going to do abo